Last Updated: 31 May 2026
At Sprout Kidz, we aim to deliver your orders safely and as quickly as possible.
Order Processing
- Orders are typically processed within 1-2 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Timeline
- Metro Cities: 3-5 business days
- Tier 2 & Tier 3 Cities: 4-7 business days
- Remote Locations: 5-10 business day
Delivery timelines are estimates and may vary depending on the courier partner and delivery location.
Shipping Charges
- Free shipping may be available on selected products or promotional offers.
- Applicable shipping charges, if any, will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp (where applicable) to monitor your shipment status.
Delivery Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier partner issues
- High-order volumes during sales and festive seasons
Sprout Kidz shall not be held responsible for delays caused by third-party logistics providers.
Incorrect Address
Customers are responsible for providing accurate shipping details. Orders returned due to an incorrect or incomplete address may require additional shipping charges for re-dispatch.
Failed Delivery Attempts
Our courier partners may make multiple delivery attempts. If the package remains undelivered after these attempts, it may be returned to us. Additional shipping charges may apply for re-shipment.